Prosper Care: Secure File Sharing - Download

Note: you have to have the right permissions to download files in Prosper Care

As a Care Manager, you might have to share files with other care team members or with your Veta Client success team. These files may contain PHI or other protected information and needs to be securely transmitted. While there are other methods of secure transmission (e.g. SFTP, Secure mail, using a third-party file sharing service, native encryption, etc.), these methods may be cumbersome to configure and setup.

Prosper Care now supports Secure File Sharing. Let's dive into how to download a file that has been shared with you.

1. Navigate to the Prosper Care Homepage.

2. Click this button.

3. Click "Sites".

4. Click on "Files"

5. Find the file that you want to download and Click on the "Download file" button.

6. The file will download to your computer.

To delete a file:

1. Click on this button

2. If you are sure you want to permanently delete the file, click on "Ok"