Introduction
Prosper Care has the ability to manage patients throughout their journey on the Prosper Care platform. There are two main states associated with the patient record: Patient State and Onboarding Status.
Patient State
The Patient State seeks to define the overall state of a patient registered on the Prosper Care platform. These states are generally static and change infrequently.
- Active - Patient is available to participate on the Prosper Platform or Veta Health Care Management services. By default when a new patient is registered on the Prosper Platform, they are in the Active state.
- Inactive - Patient is not available to participate on the Prosper Platform or Veta Health Care Management services. The Inactive state is usually reserved for patients who are no longer being followed by care team members. Inactive patients do not receive notifications from the Prosper platform, data from their devices is not transmitted to the care team nor are they able to log into Prosper Patient to view data, complete tasks or perform other activities.
- Locked - Patient is available to participate on the Prosper Platform or Veta Health Care Management services but cannot log into the Prosper Patient for security reasons (e.g. too many invalid attempts to log in). Changing the state back to the Active state allows a patient to login again.
- Deleted - Patient is deleted from the system. This state is generally reserved for demo or test patients that were created for debugging, training or accidental purposes, patients for whom there were duplicate records created or more rarely, patients who explicitly request to be deleted from our system (e.g. GDPR.)
Program State
The Program State can be used to track a patient as they progress through their onboarding and eventual participation in a care management program (e.g. RPM (Remote physiologic monitoring).) Using the Program State is an optional, but prescriptive process and can help make workflow management more efficient (e.g. to analyze all of the patients in a particular state and work through them) and and help make data-driven improvements to the Care Management process. Care Managers can move patients into whatever state is required, either as part of the initial registration into the platform (bulk import) or editing the patient record (demographics) after registration individually.
Each program has it's own individual states. If you have questions as to the states for your program, contact your client success manager or your in-house care management supervisor.
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