Troubleshooting: Glucometer

• The glucometer will not turn on.

a. Verify that the glucometer is charged and turned on
b. Connect the device to power and re-try. NOTE: When a meter is completely out of charge, it takes a few minutes to get enough charge to light up the screen.

• The meter will not turn on when a test strip is inserted

a. A meter must be left in standby mode for it to turn on when a meter is
inserted. Instruct the patient to keep the meter on so that it remains in
standby mode and turns on when a strip is inserted.